Lanart Property Group (referred to as LANART, we, us or our) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include (but is not limited to):
(a) name;
(b) postal, residential address and/or service address;
(c) email address;
(d) date of birth;
(e) contact details including telephone numbers (landline and mobile);
(f) gender;
(g) occupation and employment details;
(h) financial information and bank/credit account details;
(i) consumer preference information and opinions;
(j) driver licence number;
(k) payment details;
(l) ASIC corporate searches;
(m) any feedback that you give us; and
(n) information that we collect for marketing purposes, such as your areas of interest and other information you provide to us.
We may collect your Personal Information when you:
(a) visit our website;
(b) buy our products or services;
(c) fill out an application form;
(d) request information about us, our products or our services;
(e) provide feedback;
(f) fill in a form on our website;
(g) enter a competition we run;
(h) when you provide information to us through Facebook or other social media; or
(i) contact us by telephone, fax, email, internet chat, post or in person.
We may also collect Personal Information about you from other sources, including:
(a) publicly available sources of information; or
(b) from our business partners if you have indicated that you may be interested in our products or services.
However we will only collect your Personal Information in this way if it is unreasonable or impractical to collect this information directly from you or if we are otherwise permitted to do so. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Lanart Property Group will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:
Level 32, 101 Miller Street, North Sydney NSW 2060 PO Box 1003, North Sydney NSW 2059
info@lanart.com.au
1300 526 278 (1300 LANART)